Eastway Toyota in Windsor, ON Closed now

Reviews about Eastway Toyota

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  2019-12-13, by alar7097
  I'll start by saying that this is my second vehicle from Eastway Toyota and have always been satisfied with the its performance. Most of us customers tend to be very pleased with services until that one time where something doesn't go our way and that is it we quickly sever the ties. It's understandable that we want the best service for our money, but it also doesn't hurt to remember that we are humans and often make mistakes. So, I dropped my car off to be serviced at around 10:30am and was told it'll be done in 4hours. So by 2:30 or 3:00 o'clock I expected a call so I could pick up my car. I was picked up by the shuttle and brought to the dealership by 6:00pm. May I add, the problem was still not completely fixed. An additional part was required and had to be ordered. I know you'd think that's horrible and I won't deny that I was disappointed considering that I always received good service. I did call the service manager, Mark, and expressed my disappointment in which he responded professionally and took all measures to mend the situation. I was called the following day by Heather, from the service department where she arranged for me to come that same day to install the part. The part that caused the initial problem was damaged due to an accident in which a woman had struck my rear tire. The part was poorly fixed, instead of being replaced, by a collision shop. My warranty at Toyota wouldn't have covered it. However, Mark the service manager came out to the waiting area and explained what had happened and told me that due to what happened the previous day, the wait, they'll cover the cost. The car was fixed in an hour and upon leaving the shop, I find my car has been washed and to my surprise I found a complimentary emergency light on my passenger seat. Fellow customers, yes things go wrong and people make mistakes, but I do take into consideration that the best service comes in how people recover from their mistakes and how they handle themselves. To that I say thank you Heather (customer service), Mark (service manager) and Scott who apparently worked on my car for your professionalism, and courteous service. I believe in giving people chances because I know I would want one myself.
• ★ ★ ★ ★ ★

  2019-10-20, by Edwin Tam
  Great experience with Lou at Eastway Toyota! This is our second vehicle from the dealership, and Lou was candid about the pros and cons of minivans vs SUVs vs a second vehicle for our growing family. We settled eventually on a Toyota Sienna LE - great vehicle value for the money. James gave us what we felt was good value for our trade in, Christina in finance gave us a great deal on additional coverage, and the vehicle has so far been great to drive and use. Thanks again to Lou and everybody at Eastway.
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  2019-10-04, by Suzanne Lewis-Kvas
  Amazing customer service. I love my new Toyota Hylander. The staff were professional and made me feel comfortable with my new purchase. They took the time to explain all the features in my new truck and offered their customer assistance any time. I highly recommend Eastway Toyota. It was a great experience.