ShopPhoenix.ca in Windsor, ON Open now

Reviews about ShopPhoenix.ca

• ★ ★ ☆ ☆ ☆

  2019-10-07, by sandra dominato
  I bought a beautiful custom bed. I was delighted I could pick the style and material and colour! I was told and invoiced it would be delivered 6-8 weeks. After 6 weeks, I called the store several times about our bed and every time they said, it would be soon! Finally on the 11th week, they thought it might be on the truck. It was finally delivered to me on the 12th week. The bed is beautiful and exactly what I ordered. The delivery was not in the time frame between 2-4pm as previously arranged, they were here at 5:30. I gave this a 2 star rating, because I anticipated having this bed 4 weeks ago and customer service simply said the manufacturer is very busy. They need to tell the customer, it is at least 10-12 weeks when they purchase this bed!. It can be a deciding factor. Although they are very friendly at the shop and the delivery and set up was fast. Sounds very similar to the previous reviews.